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American Eagle Outfitters: Navigating Brand Perception and Operational Challenges American Eagle Outfitters (AEO), a prominent retailer targeting young adults, is facing significant challenges related to brand perception and operational efficiency. Recent reports of alleged racial profiling and widespread negative customer experiences have cast a shadow over the company's image, raising concerns about its long-term viability. This article analyzes the situation, exploring the underlying issues and proposing potential solutions. How can a company with a seemingly robust training program still struggle to deliver consistently positive customer experiences?...